Legal

Terms of Service

May 7, 2026

These terms govern use of AibaBot — a platform for building AI chatbots for business. By signing up you agree to the terms below.

01 · Definitions

Platform — the AibaBot service available at aibabot.com and the related APIs.

Operator — [OPERATOR: legal entity details to be filled after registration].

User — an individual or legal entity that has registered an account on the Platform.

Tenant — a separated organisation belonging to a User, with its own bots, knowledge base, conversations, and operators.

Bot — an AI assistant configured by the User that replies to the User's customers across messaging channels.

User Content — all data the User uploads or generates on the Platform: prompts, knowledge-base files, conversations, leads, access keys.

02 · Service description

The Platform provides tools to build, configure, and operate AI chatbots: a visual flow builder, a RAG-search knowledge base, messenger integrations, analytics, an operator inbox for manual support, and an API.

Bot replies are generated via third-party LLM providers (OpenAI, Anthropic, and similar). Reply quality depends on configuration, knowledge base, and third-party services; the Operator does not guarantee the factual accuracy of replies.

Functionality may evolve. Material changes are announced in the interface and/or by email at least 14 days in advance.

03 · Account registration

To use the Platform the User creates an account using a valid email address and confirms it. The Platform is available to individuals aged 18 or over, or to legal entities through their authorised representatives.

The User is responsible for keeping passwords and access tokens confidential. All actions performed from the account are deemed performed by the User.

Accounts may not be transferred to third parties. Creating multiple accounts to circumvent plan limits is prohibited.

04 · Plans and payment

The Platform is offered by monthly or annual subscription. Current plans and limits are published at aibabot.com and inside the Billing section of the dashboard.

Each plan includes a fixed quota: number of bots, channels, team seats, knowledge-base size, and Energy ⚡ (the unit that measures bot activity). Exceeding the quota leads to a temporary feature restriction until the next billing period or a manual upgrade.

Payment is processed via Cloudpayments or another provider listed on the checkout page. Subscriptions auto-renew until cancelled.

Taxes (VAT, etc.) are included in the price unless stated otherwise on the invoice.

05 · Refunds

Subscription fees are charged for the entire billing period. Partial refunds for unused portions of the period are not provided.

In the event of a Platform outage caused by us and lasting more than 24 consecutive hours, the User may request a proportional refund for the downtime through the support address.

Refund requests in other situations are reviewed individually.

06 · Acceptable Use Policy

The User agrees not to use the Platform for:

  • Spam or unsolicited messaging — mass messages without verified recipient consent, in violation of Russian Federal Law 38-FZ "On Advertising" Art. 18 and equivalent Kazakhstan provisions in the Law "On Communications".
  • Phishing, fraud, or consumer deception, promotion of pyramid schemes, or other arrangements harmful to consumers.
  • Distribution of malware, links to infected resources, exploits, or unauthorized-access tooling.
  • Illegal content: extremist, terrorist, discriminatory materials, narcotics, weapons, or other prohibited goods and services.
  • Infringement of intellectual-property rights of third parties without proper rights-holder authorization.
  • Processing of special categories of personal data (medical, biometric, criminal records, etc.) without an independent legal basis and the data subject's consent.
  • Processing data of children under 16 without verified parental or legal-representative consent.
  • Harassment, threats, hate speech, or distribution of intimate materials without the subject's consent.
  • Impersonation of another person or organization, government body, or official.
  • Circumvention of Platform limits, reverse-engineering, automated scraping of third-party content, or violation of the terms of integrated services (Telegram ToS, WhatsApp Business Policy, Meta Platform Terms, and similar).

    • Recipient consent for broadcasts: the User is solely responsible for obtaining proper consent from broadcast recipients and for offering an unsubscribe mechanism. The Operator provides tools but does not control consent collection.

    A breach of the above is grounds for suspension or termination of the agreement without refund. Suspected breaches may be investigated by the Operator, including by temporarily restricting access.

    07 · Information intermediary status

    AibaBot acts as an information intermediary in respect of User Content transmitted through the Platform to third parties (message recipients, messenger operators, and similar services). Within the Russian Federation the intermediary status is defined by Art. 1253.1 of the Civil Code of the RF; within the Republic of Kazakhstan, by the Law of the RK "On Online Platforms and Online Advertising" No. 18-VIII of 10.07.2023 (as amended).

    The Operator does not moderate Content in real time and is not liable for the User's unlawful actions, provided that: (a) the Operator did not know and should not have known that the Content was unlawful; and (b) upon receiving a written notice from a competent authority, rights holder, or other interested party, the Operator promptly took the actions required to stop the violation.

    Complaints and notices regarding unlawful Content are accepted at [[email protected]](mailto:[email protected]) and via the form at aibabot.com/legal/abuse. The Operator sends an automated acknowledgement within 24 hours and decides on the merits within statutory deadlines (typically up to 5 business days; for child-safety threats and authority orders — within 24 hours).

    08 · User content and intellectual property

    The User retains all rights to its Content. By uploading Content the User grants the Operator a limited, non-exclusive, royalty-free licence to store, process, and transmit the Content to third-party services solely to provide the Platform to the User.

    The Platform itself, its code, design, documentation, and trademarks are owned by the Operator. These terms do not grant any licence to use them beyond ordinary use of the service.

    The User confirms it has all rights to the Content it uploads, including rights to documents fed into the knowledge base.

    09 · Third-party services

    The Platform uses several third-party services: LLM providers (OpenAI, Anthropic, and compatibles), messengers and social-platform APIs (Telegram, Meta — WhatsApp Cloud API and Instagram Direct), Cloudpayments (payments), Resend and SMTP providers (email), and a hosting provider located in the Republic of Kazakhstan. Use of the Platform involves transferring the necessary part of the Content to those services, limited to what each function strictly requires.

    The full current list of subprocessors and engagement terms is published at aibabot.com/legal/subprocessors. Changes to the subprocessor list are accompanied by notice to Users via the interface or email at least 14 days before they take effect.

    10 · Suspension and termination

    The User may terminate this agreement and delete the account at any time via settings or a written request. An active subscription continues until the end of the paid period.

    The Operator may:

  • Issue a warning on the first detection of a non-emergency breach, allowing 24 hours to cure.
  • Immediately suspend access on detection of: child-safety threats, extremist materials, an order of a competent authority or court decision, active fraudulent activity, or a material AUP breach.
  • Terminate the agreement without refund for repeated or particularly severe breaches, suspected fraudulent payment activity, on request of competent authorities, or for technical reasons that make providing the service impossible.

    • The User is notified of suspension and termination through the interface and by email, with the reason stated. After termination, User data is retained for no more than 90 days and is then deleted, unless a different period is required by law or is necessary to resolve a related dispute or fulfil the requirements of competent authorities.

    11 · Liability

    The Platform is provided "as is". To the extent permitted by law, the Operator is not liable for lost profits, lost data, reputational harm, or other indirect damages arising from use of the Platform.

    The Operator's aggregate liability under any claim is limited to the amount actually paid by the User for the subscription in the 12 months preceding the claim.

    Nothing in these terms limits consumer rights expressly granted by applicable law.

    12 · Governing law and disputes

    This agreement is governed by the laws of the Republic of Kazakhstan. Disputes not resolved by correspondence are subject to the courts at the Operator's location, unless mandatory provisions of the law require otherwise.

    13 · Changes to the terms

    The Operator may change these terms. Material changes take effect no earlier than 14 days after notice via email and/or the interface. Continued use of the Platform after the changes take effect confirms acceptance of the new version.

    Revision history is tracked by the date shown at the top of this document.